Job Purpose
• To directly lead relationship teams covering a portfolio of Global Corporates, Global Development Organizations and Financial Institution Groups in the whole of the country.
• The primary objective is to maximize sustainable risk-adjusted portfolio contribution on both an individual portfolio and aggregate team basis.
• To manage the Groups relationship in Tanzania with Global Clients operating in Tanzania, Mobilize a wide range of capabilities across Barclays Tanzania and the Barclays Group focusing upon aligning with the customer’s requirements and developing the range of products/services sourced from the Group. This includes Cash Management, Barclay Investment, Retail Financial Services, and Barclays Global Investors.

Key Responsibilities

Primary contact at CEO, Finance Director, and Treasurer Level in the corporate controlling office in Tanzania, discussing inter alia customer needs, service reviews, and credit risk issues.
Advises and debates how business finances across the country could be structured in the short-term and medium/long term.
Grow the team’s portfolio profitability by identifying new and existing customer potential including sales opportunities and new product promotion initiatives.
Formulate business development strategies and objectives to meet changing market needs.
Monitor results of customer surveys against target service quality standards.
Monitor levels of complaints and quality of handling.
Proactively researches competitive threats/opportunities within the team’s market and geographical area.
Monitors and ensures adherence to risk service standards.
Co-ordinates all areas of the Groups involvement in Tanzania and supports the remainder of the Groups’ involvement, particularly Global Clients but also Retail Financial Services and Barclays Global Investors to create annual customer plans which are reviewed regularly with risk and product specialists. Leads development of solutions to meet customer needs.
Jobholder will be a very experienced practitioner with an appreciation of credit issues, who has direct contact with the customer’s senior management/Board and an ongoing awareness of their affairs and the market. Will be required to provide a recommendation on exposure strategy and will be jointly accountable together with the Commercial Credit Team for the justification of that exposure.
Develops and maintains a detailed knowledge of industry sectors within the customer portfolio.
Control and manage the risk profile for the overall Team portfolio.
Manages performance of the team against key financial (risk-adjusted contribution) sales, service and operational targets.
Champion, manage and monitor implementation of change impacting the team and arising from central and local corporate change programmes

Technical skills / Competencies

Strong selling and negotiation skills
Excellent communication skills at all levels
Excellent comprehension skills to understand and interpret industry data and economic trends
Sound financial counseling skills
Strong credit risk analysis skills
Strong formal presentation skills to gain acceptance to solutions, both internally and externally
Team creation and co-ordination skills to mobilize and manage product specialists
Leadership skills
Ability to think creatively and identify innovative solutions