Nafasi ya kazi NMB-Head, Card Business


Application Deadline: 27-10-2016

Head, Card Business


Job description

The incumbent will be responsible for managing the strategic growth of card business to deliver an enhanced card customer experience.

Main Responsibilities:

  • Position the bank in achieving product specific profit and loss (P &L) and portfolio growth of card business.

  • Develop seamless relationship with all key stakeholders for smooth running of card business and maximum participation from all levels.

  • Maintain good relations with the third party partners for maximum benefit gain for both the partner and the bank.

  • Constantly monitor key indicators of card portfolio and effectively use the data warehouse analytics to identify opportunities for enhancing revenue, controlling cost and strengthening the overall card portfolio.

  • Formulate and implement marketing and business development strategy for card business while sustaining and building upon the brand position for the bank.

  • Increase card profitability, enhance card activation rate and reduce attrition rate.

  • Launch revenue enhancement and cost reduction initiatives to maximize profitability and bring efficiency in the system.

  • Oversee performance of card internal partners and 3rd party vendors against SLAs (service level agreement) and other key performance metrics.

  • Review / negotiate SLAs where required and establish new SLAs where missing.

  • Work with partners /vendors to fix any operational performance shortfalls.

  • Develop a comprehensive structure of levers comprised of products & marketing, acquisition, portfolio management, marketing analytics, risks and merchant acquiring.

  • Minimize the operational risk associated with card business.

  • Oversee card risk operation teams and report on risk performance.

  • Proactively respond to any demand, opportunity or change in the market.

  • Schedule card fees & charges and recommend pricing changes to optimize revenue & manage customer impact.

  • Ensure compliance with regulatory and internal standards and policies.

  • Manage analytics and the budget for card business.


  • Strategic awareness of the card product market offering and P&L management.

  • Strong financial and business analysis skills.

  • Strong negotiation and presentation skills.

  • People management skills.

  • Ability to cross interact with all relevant stakeholders.

  • Good communication and interpersonal skills.


Qualifications and Experience:

  • Bachelor’s Degree in a highly quantitative discipline.

  • MBA or Graduate Degree is preferred.

  • At least 10 years of banking experience preferrably in card business projects.