Zonal Customer Services Officer - Ewura


The Energy and Water Utilities Regulatory Authority (EWURA) is an independent, world class regulatory authority responsible for licensing, tariff setting and quality of service regulation of the electricity, water, and petroleum and natural gas sectors. EWURA has the following vacancies for which suitably qualified Tanzanian citizens are invited to apply.

2.3 Post Title: Zonal Customer Services Officer – 3 Posts
Duty Station: EWURA Zone Offices (Mbeya, Dodoma and Arusha)
Reports to: Zonal Manager

Zonal Customer Service Officer will be primarily responsible for handling complaints from customers in the Zonal Office in accordance with the established guidelines and procedures.

Duties and Responsibilities:

i) To receive, record and manage complaints received in a zone

ii) To follow up and ensure that all received complaints are attended.

iii) To follow up and ensure that all complainants receive feedbacks on their concerns within the prescribed time.

iv) To undertake field visits to follow up on complaints.

v) To manage and store all received complaints.

vi) To assist in facilitating public awareness campaigns on the Authority’s complaint handling facility.

vii) To participate and provide inputs to consumer complaints hearing sessions.

viii) To assist in providing customer service related inputs to drafting of various legal instruments.

ix) To undertake any other duties as assigned by the supervisor.

Minimum Academic Qualifications and Experience

The ideal candidate for this position should have the following qualifications and experience;

i) Possession of University Degree in Law, Business Administration, General Management, Economics or Engineering.

ii) Possession of Knowledge and Competence in Information and Communications Technology (ICT) application.

iii) Possession of Knowledge and familiarity in Regulated Sectors will be an added advantage

iv) Possession of at least five (2) years working experience in relevant field.

Mode of Application

Application letter with Curriculum Vitae (CV) including e-mail address or day time contact telephone number, together with photocopies of certificates, one passport size photo and names and contacts of three referees should be addressed to reach the under-mentioned by 15th November 2016.

Only short listed candidate meeting the above criteria will be invited for interview. Lobbying and canvassing for employment will not be entertained and may work to the candidate’s disadvantage.

Application letter should be addressed to:

The Director General

Energy and Water Utilities Regulatory Authority (EWURA) 7th Floor, LAPF Pensions Fund Towers,

Opposite Makumbusho, Kijitonyama P O Box 72175