International Commercial Bank (ICB) requires young and dynamic individual for the following vacant position in its IT department: -
APPLICATION SUPPORT OFFICER
The provide operational and technical support to the end users of business applications to ensure that the business benefits of applications continue to be achieved throughout their lifetime.
Duties & Responsibilities:
. To specify, implement, install and configure new business applications to ensure that the product
. meets the needs of the service area, liasing with various vendors where necessary.
To provide ongoing technical maintenance and usage support of business applications in order to
. maintain their reliability and business benefits.
. Participate in business continuity planning & disaster recovery plan testing
To analyse, define system requirements and communicate with the system vendors for interface
. development between business applications to provide integrated solutions.
To understand the security threats posed to applications and devise and implement security
. measures to ensure integrity and confidentiality of data.
. To analyse, test and implement additional functionality in the business applications.
Analyze user reported application problems, identify its root cause, determine possible solutions, liase with application vendors on support related issues, test patches and implement solutions
. and document change request.
. To test business application patches and upgrades before release to production environment. Provide ongoing production support in client/server computing environments of database
. systems as well as utilization of SQL in performing normal database administration duties. To perform backups of various business applications and to perform restoration of data
. periodically of the business applications.
Ensure periodic maintenance of databases, software applications are performed and ensure timely
. user notification of maintenance requirements and effects on system availability. Provide support on ATM infrastructure.
. Bachelor’s degree in Computer Science or Business Information Technology or other
degree or its equivalent in education and work experience.
. 2 years of work experience in supporting business critical applications.
. Ability to communicate effectively in English and Kiswahili both verbally and in writing
. Strong analytical and problem solving skills
. Self motivated and the ability to work well as a member of a team.
. Must be a Tanzanian National
Knowledge or certifications on Oracle, Microsoft SQL Server Database will be an added advantage.
Mode of Application:
Interested candidates, submit your application enclosing your colored passport size photograph with a detailed CV, including your contact telephone numbers and email address together with names of 2 referees latest by November 26, 2016 by email to email@example.com
(Only short listed candidates will be notified)
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