Senior Administration Coordinator - CCBRT

Comprehensive Community Based Rehabilitation in Tanzania (CCBRT) is a locally registered NGO first established in 1994. It is the largest indigenous provider of disability and rehabilitation services in the country. CCBRT aims to empower people with disabilities and their families, improve their quality of life, and ensure access to medical and rehabilitative treatment. Committed to sustaining its impact for years to come, CCBRT is now expanding its Private Clinic services to become more competitive and strengthen its social enterprise model.

CCBRT’s Private Clinic is looking for an enthusiastic and proactive Senior Administration Coordinator with a passion for providing excellent care to clients. The incumbent will ensure smooth running of the CCBRT’s Private Clinic outpatient services as well as other clinics on a daily basis, and enhance the effectiveness of all service


The role

As Senior Administration Coordinator, you will coordinate all the outpatient department (OPD) teams, connecting each step from the patient’s entry to when they leave the clinic: i.e. reception, registration, cashiers, VA, triage, doctors, refraction, pharmacy and laboratory. You will plan all clinics for Private Services, including staff planning, room allocation and time management, and track start and finish times, with attention to organizing smooth patient flow and staff movements including breaktimes.



Recording data will be a critical function in order to drive performance and improvements: tracking, controlling and analyzing daily, weekly, monthly and annual OPD data will be a key responsibility. You’ll manage stock, drive process flows, ensure that the ‘pull’ system of patient management is working and handle all emergency matters that arise. You will also communicate information to staff and clients on the processes in the OPD, ensure that the area is neat, welcoming and organized, mentor and coach junior secretaries and administrators and carry out any other duties assigned


Will ideally have:

· A Degree in Business Administration/Public Administration or similar

· Minimum of 5 years of working experience (preferably in a hospital business)

· Experience in coordinating or managing a small team



· Effective communication skills and proven ability to work effectively in a team environment as well as independently

· Skills in Microsoft Office Suite (Word, Excel & Powerpoint)

· Coaching skills

· Self-confidence, attention to detail and a results-focused mindset

· Concern for safety, quality and the environment

· Demonstrable service excellence to patients


If you are interested, please submit your curriculum vitae with 2 references and a maximum 1-page covering letter telling us why you believe you are the right person for the role, and why you want to work for CCBRT in particular. We are an equal opportunities employer and encourage people with disabilities to apply. Please send your application via email to: recruitment.ccbrt@ccbrt.org


 | DEADLINE FOR APPLICATIONS: 25th November 2016






















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