. TECHNICAL OPERATIONS MANAGER - MAXCOM AFRICA LIMTED

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Maxcom Africa Limited is an ICT Integration Company owned by native
Tanzanians based in Dar es Salaam. Maxcom is among companies Vetted by
the Commission of Science and Technology (COSTECH) and operates under
the commissions ICT incubator (DarTeknohama Business Incubator - DTBI).
Maxcom Africa Ltd vision is to facilitate the transformation of African
economy from cash based to electronic wallet based economy and
increasing access and use of financial transactions over wireless networks.
Maxcom Africa Limited provides and equal opportunity and fair treatmentin
employment regardless their race, colour, gender, religion, age or disability.
The company seeks to appoint dedicated, self motivated and highly
organized and qualified candidates to fill below positions in Tanzania;

4. TECHNICAL OPERATIONS MANAGER------ (1 Post)
JOB SUMMARY: The Technical Operations Manager's primary role is
undertake the day to day activities of the technical department mostly the
technical platforms and transaction gateways. S/he is responsible for
providing operational support and managing technical staff while providing
guidance on issues related to both management and technical activities.
She/he will develop, implement and review all standard technical operating
procedures and work practices, conduct risk assessment, and work to
maximize productivity and minimize operational costs.
The Technical Operations Manager will analyze and evaluate Maxcom's
business performance using statistical metrics, and ensure the provision,
maintenance, safe use and storage of all technical equipment and materials,
as well as for developing and evaluating training programs for the technical
staff.

1. Be the Subject Matter Expert {SME) for all ongoing operational issues
 with technlcal operations including but .not limited to capacity"
transactions, portals, and all other Maxcom platforms.
2. Build and develop the ongoing operational relationship with the
customer from technician level, SME and senior managers.
3. Establishing the Operational management regime and governance for
the contract from post sales into live operation.
4. Establish relationships with the delivery teams and accept new
infrastructure to extend the functionality or reach of the managed
service.
5. Support the recruitment process, as and when necessary, including
producing job specifications, interviewing candidates and providing
feedback to HR and other teams in the selection process.
6. leverage expertise and resources from the relevant Managed Services
departments (including Operational Support, Technical Development,
Change, configuration & Problem) to deliver a consistent experience
and excellent service
7. Program, plans & provide technical and administrative direction to the
development and implementation of the procedures, functions,
services, tools,
8. Maintain a detailed understanding of how Maxcom & 3rd party activities
work relating to the various project/programme


RESPONSIBILITIES 
1. Ensures daily reporting to the Director ofTechnical Operations on the
status of all live projects.
2. To coordinate swiftly between the technical development team and the
operations team to ensure minimal down time.
3. Dissemination of operations status to the management and operations
team.
4. Controlling resources within his team in line with the company
standards and regulations.
5. To formulate the policies and guidelines to foster productivity within his
unit and ensure perfect consumer experience.
Competencies
1. Proven operation experience in an ICT company.
2. Proven experience in dealing with transaction based organization.
3. Past experience operating a Managed Service towards an end customer.
4. Proven expertise in leading service and process improvement activities
within a complex service delivery environment.
5. Good understanding of ITll process and procedures such as Incident
Management/Problem/Change Management principles and Service
level metrics.
6. Experience of working across a complex, matrix organization with an
ability to develop forward plans and continuously achieve high
performance
7. Able to win the trust of customers in challenging and changing
circumstances.
8. Experience of management of third party relationships.

SUPERVISION & COLLABORATION 
The Project Coordination Manager Distribution is under the direct
supervision of the Business Development Director and adheres to the
Maxcom Africa ltd organizational framework and chain of authority.

RELATIONSHIPS WITH OTHERS 
Works closely with the NOC Manager and The Technical Development
Manager almost on a daily basis and also teams up with the other managers
for the General Management team meetings and operations meetings
(these are the day to day Maxcom's operations oversight teams.) I
Supervision: Works with a highly competent team reporting to him under
the supervision of the Director ofTechnical Operations.

Required Education and Experience

  • Bachelor's degree in engineering from a four-year university 
  • At least 5 years Work experience in handling multiple projects. 
  • Excellent communication and relationship building skills. 
  • Computer science background may be an added advantage. 
  • Proven trackrecord dealing with transaction based organization. 


SALARY - JOB SCALE.

HOW TO APPLY: interested and qualified candidates should drop their
application letter with their resume and Photostat copies of their
testimonials to Maxcom Africa Ltd Office, Ground Floor at MILLENIUM
TOWER - Makumbusho Area, Bagamoyo Road Dar es salaam. Or send via
email to the following email address apply@maxcomafrica.com

The applications to be addressed to-
THE HUMAN RESOURCE DIRECTOR, 
MAXCOM AFRICA LTD, 
P.O. BOX 31211, 
OAR ES SALAAM. 
Closing date: Saturday, 19th November 2016 at 4.00pm. Only short listed i 
candidates will be contacted. 


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