HR Officer – Job Vacancy at Hakadosh Limited

Job Title: HR Officer – Sales & Operations Support
Reporting to: Managing Director

Role Summary
The HR Officer – Sales & Operations Support is a strategic HR role with the primary responsibility of enabling business growth by attracting, onboarding, developing, and retaining high-performing sales and operations teams. The role combines HR functions—talent acquisition, performance management, learning and development, HR strategy—with active support for client acquisition and sales enablement.

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Key Responsibilities

Recruitment & Onboarding

• Talent Acquisition & Resourcing (30%)
• Onboarding & Sales Enablement (15%)
• Ensure timely hiring and onboarding to minimize vacancy gaps and track time-to-hire metrics.
• Manage end-to-end recruitment: job design, advertising, shortlisting, interviews, assessments, and reference checks.
• Design and execute proactive recruitment strategies for sales, clearing, warehouse, and operations talent.
• Build and maintain a strong talent pipeline and candidate database.

Outsourcing & Contractor Management (5%)

• Ensure outsourced staff adhere to Hakadosh standards and operational requirements.

Employee Relations & Attendance

• Maintain employee records and ensure timely renewal of contracts.
• Monitor attendance, leave requests, and timesheets for sales and operations staff.
• Support managers in resolving workplace issues and investigations.
• Work with Sales to support client pitches, proposals, demos, pilots, and onboarding activities.

Performance Management & Training

• Coordinate probation reviews, appraisals, and induction programs.
• Implement performance frameworks for Sales & Operations (KPIs, targets, scorecards).
• Facilitate role-specific training (sales techniques, product knowledge, ERP/Odoo use).
• Manage outsourcing supplier relationships, enforcing contracts and KPIs.

Compensation & Compliance

• Ensure payroll inputs, salary administration, and statutory contributions (NSSF, PAYE) are accurate and timely.
• Keep HR policies updated and ensure compliance with labor laws.
• Support disciplinary, grievance, and contractual matters.
• Advise on incentive and commission structures aligned with business goals.

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Skills & Competencies

• Strategic thinker with strong commercial awareness.
• Excellent interpersonal, influencing, and stakeholder management skills.
• Strong analytical skills with experience in HR metrics and reporting.
• High integrity, confidentiality, and professionalism.
• Proficiency in HRIS/ERP systems (Odoo desirable) and MS Office.
• Strong facilitation and coaching skills.

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Key Performance Indicators (KPIs)

• Time-to-fill critical Sales & Operations roles (< 30 days for key posts).
• New hires’ productivity ramp-up within 90 days.
• Retention rate and turnover reduction of Sales teams.
• Completion rate of performance reviews and development plans.

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Qualifications & Experience

• Bachelor’s degree in HR, Business Administration, Psychology, or related field (Master’s degree an advantage).
• 5–7 years’ progressive HR experience, with at least 2 years supporting sales or operations in logistics, manufacturing, or trading.
• Proven expertise in recruitment, performance management, learning & development, and employee relations.
• Experience in sales enablement or business development support is highly preferred.

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How to Apply
Send your CV and application letter to: info@hakadosh.co.tz

Deadline: 02 October 2025