Nafasi ya Kazi: Officer, Custodial Operations – SBM Bank (October 2025)

Category: Job Listing | Location: Kenya
Job Type: Full-time

About SBM Bank:
SBM Bank is a trusted financial institution committed to delivering excellence in banking, investment, and custodial services. The bank seeks a qualified Officer, Custodial Operations to ensure efficient and high-quality delivery of custodial services by overseeing securities settlements, asset safekeeping, and related operational processes.

Job Purpose

To ensure efficient, compliant, and high-quality custodial operations through accurate settlement of securities transactions, safekeeping of client assets, and maintaining exceptional service standards in all custodial service functions.

Key Responsibilities

Financial (30%)

Ensure 100% revenue collection for all custodial products to support revenue targets.
Process and settle all custodial service contracts accurately to avoid financial losses.
Detect and mitigate fraudulent transactions to minimize operational risks.
Ensure timely and accurate settlement of equity and fixed-income transactions.
Monitor, investigate, and resolve settlement failures or discrepancies.

Operational Excellence (40%)

Billing & Invoicing

Generate and dispatch accurate invoices within deadlines.
Minimize outstanding receivables through timely collections.
Process client remittances and VAT payments in collaboration with Finance.

Corporate Actions

Capture and disseminate corporate action announcements accurately and promptly.
Process voluntary and mandatory corporate actions within SLAs and deadlines.
Reconcile and credit client accounts with entitlements and IPO/Auction allotments.
Dispatch agendas, annual reports, and proxy instructions on time.
Follow up with clients on pending actions and respond to queries promptly.

Systems & Reporting

Support development of timely Management Information (MI) reports.
Collaborate with Manager, Custodial Services, to enhance SLAs.
Maintain accurate reports, filings, and records.
Identify training needs and support implementation.
Monitor departmental performance and compliance with procedures.

Customer Service Excellence (30%)

Log and respond to all client queries within 24 hours.
Maintain accurate client authorization and power of attorney records.
Notify clients of relevant market developments.
Support client due diligence and on-site visits.
File settled trade documents and statements accurately.
Stay current with custodial procedures, tariffs, and regulations.

Knowledge, Skills & Experience

Bachelor’s Degree in Business, Finance, or related field.
2–3 years of experience in custodial services, pension fund management, or administration.
CISI certification or equivalent qualification in securities services.
Excellent analytical, communication, and interpersonal skills.
Strong decision-making and operational management capabilities.
Understanding of the economic, financial, and regulatory environment.
Ability to manage processes efficiently and ensure audit compliance.

How to Apply

👉 Click Here to Apply through the official SBM Bank careers portal.