Nafasi ya Kazi: Hotel Manager – Startup Hotel, Juja

Location: Kiambu / Thika, Kenya
Job Type: Full Time, Onsite
Job Field: Hospitality / Hotel / Restaurant

About the Hotel:
Our client is a startup hotel located in Juja, focused on delivering exceptional guest experiences with a modern approach. They are building from the ground up and are seeking a dynamic and experienced Hotel Manager to lead operations and help shape the hotel’s identity.

Role Summary:
The Hotel Manager will oversee all day-to-day operations including guest services, staff management, budgeting, vendor coordination, and regulatory compliance. This is a hands-on leadership role requiring strategic thinking, operational excellence, and the ability to thrive in a fast-paced, evolving startup environment.

Key Responsibilities:

Startup & Brand Development

• Lead pre-opening activities including system setup, vendor negotiations, and staff onboarding
• Contribute to the hotel’s brand identity, culture, SOPs, and long-term strategy

Compliance & Safety

• Ensure adherence to local laws, safety standards, and hospitality regulations
• Conduct audits to maintain cleanliness, maintenance, and service quality

Operational & Strategic Leadership

• Oversee all hotel departments: front desk, housekeeping, F&B, maintenance, guest services
• Manage daily operations to ensure efficiency and exceptional guest experience
• Lead recruitment, training, and development of hotel staff
• Set performance objectives and provide regular feedback and coaching

Financial Oversight

• Develop and monitor budgets to ensure profitability
• Monitor revenue, expenses, inventory, and procurement
• Implement cost control measures and analyze financial reports

Guest Experience

• Ensure high levels of guest satisfaction and resolve complaints professionally
• Implement guest service initiatives and monitor feedback platforms

Desired Skills & Qualifications

• Degree or Diploma in Hotel Management, Hospitality, Tourism, Business Administration or equivalent
• At least 8 years proven experience in hospitality, including 3 years in senior management
• Experience in startup hotel setups is a plus
• Financial acumen in budgeting, forecasting, and cost control
• Strong understanding of hotel operations, PMS, POS, and reservation systems
• Excellent leadership, communication, organizational, and problem-solving skills
• Hands-on mentality, adaptable, and willing to “wear many hats”

How to Apply:
Submit your application on or before Tuesday 14th October 2025.

Note: Only shortlisted candidates will be contacted.