Loan Collection Officer – Nairobi

Company: Mombo Sacco

Location: Nairobi, Kenya

Job Type: Contract

Qualification: BA/BSc/HND, Diploma

Experience: Not specified

Job Field: Banking, Customer Care

Job Summary

We are seeking a proactive and articulate Loan Collection Officer to join our Debt Collection team in Nairobi. The successful candidate will be responsible for recovering defaulted loans through telephone communication, field visits, and skip tracing. This role is key to maintaining the integrity of the loan portfolio and ensuring timely debt recovery while upholding the principles of Mombo Sacco.

Key Responsibilities

Telephone Collections

• Initiate and manage calls to borrowers with overdue loan accounts.
• Communicate payment deadlines effectively and negotiate repayment plans.

Physical Visits

• Conduct field visits to engage borrowers who are difficult to reach remotely.
• Review repayment schedules and discuss potential settlement solutions.

Skip Tracing

• Use various tools and resources to locate borrowers who have relocated without notice.
• Gather and analyze data to determine the current whereabouts of defaulting members.

Negotiation and Resolution

• Develop repayment plans in collaboration with borrowers based on their financial capabilities.
• Track repayment progress and follow up to ensure compliance with agreements.

Records Management

• Maintain accurate and up-to-date records of all communications, agreements, and account statuses.
• Prepare reports on collection activities and performance for management review.

Compliance and Ethics

• Ensure all collection practices adhere to legal requirements and organizational policies.
• Maintain confidentiality and uphold the integrity of member information.

Requirements

• Diploma or Bachelor’s degree in Finance, Business Administration, or a related field.
• Proven experience in debt collection within a Sacco, bank, or financial institution.
• Excellent negotiation and communication skills.
• Ability to manage difficult conversations and build positive relationships with members.
• Knowledge of debt collection tools and skip tracing techniques.
• Proficiency in MS Office applications.

Attributes

• Integrity and ethical conduct.
• Resilience and persistence in meeting collection targets.
• Ability to work both independently and collaboratively within a team.

How to Apply

Interested and qualified candidates should click the “Apply Now” button below to submit their application.