Head SME & ESD – ABSA Bank, Tanzania

October 17, 2025 Tanzania

Location: Tanzania
Job Type: Full-Time
Sector: Banking & Financial Services
Application Deadline: Not specified (apply promptly)

Job Summary

ABSA Bank seeks an experienced leader to drive the strategic delivery of the SME Customer Value Proposition, growing portfolio profitability, enhancing service standards, and managing a high-performing team. This role requires strong client-facing experience, risk awareness, and senior management expertise in financial services.

Key Responsibilities

Sales & Service (30%)

  • Grow SME portfolio profitability through new and existing customer opportunities.
  • Formulate business development strategies aligned with market needs.
  • Communicate key messages to customers, including service standards, pricing, and product updates.
  • Monitor complaints, service quality, and competitive landscape.

Business Management (40%)

  • Provide credit recommendations and jointly manage portfolio risk with SME Credit Team.
  • Maintain detailed knowledge of the SME sector in Tanzania.
  • Monitor team performance against financial, sales, service, and operational targets.
  • Implement and monitor change initiatives within the team.

Staff Management (30%)

  • Lead and coach the SME Team to strengthen skills and service quality.
  • Conduct performance reviews, manage risk effectively, and ensure adherence to bank policies.
  • Engage with regulatory bodies and proactively improve controls.

Education & Experience

  • Honors B.Sc. in Finance, Business Sciences, or related field (NQF Level 6 equivalent).
  • 10 years in Financial Services, including:
    • 5 years in client-facing banking roles
    • 3 years in senior management positions

Knowledge & Skills

  • Strategic thinker with commercial acumen
  • Strong leadership and team management skills
  • Effective communication and decision-making abilities
  • Risk-aware and adaptable in a changing environment

Core Competencies

  • Entrepreneurial and commercial thinking
  • Adapting to change
  • Coping under pressure
  • Strategy formulation
  • Delivering results and meeting customer expectations
  • Leading and supervising teams

ABSA Values

  • Trust | Resourceful | Stewardship | Inclusive | Courage

How to Apply

Click here to apply

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