Job Title: Customer Services Officer

Company: SAVA Tech Financial Services LTD
Job Type: Full-Time
Qualification: Diploma/Bachelor’s Degree
Experience: 1-2 years
Location: Dar es Salaam
Job Field: Customer Service

About the Opportunity
SAVA Tech Financial Services Limited seeks a Customer Services Officer to provide excellent client support and ensure seamless customer experience across all financial products and platforms.

Key Responsibilities

• Serve as first point of contact for customers via various channels
• Respond to customer inquiries, complaints, and service needs
• Process account applications and service requests
• Build strong relationships with customers and promote loyalty
• Investigate and resolve customer issues
• Maintain accurate customer records and ensure data security

Qualifications and Key Skills

• Diploma or Bachelor’s degree in Business Administration or related field
• 1-2 years of customer service experience
• Experience in banking or financial services preferred
• Strong communication skills
• Proficiency with CRM systems and Microsoft Office
• Problem-solving and conflict-resolution abilities

How to Apply:
Send applications to hr@sava.co.tz with subject “Application – Customer Services Officer“
Deadline: November 30, 2025