Customer Assistant

Company: People Foco Agency (For Sidai Africa)

Location: Nairobi, Kenya

Job Type: Full Time

Key Responsibilities

• Deliver exceptional customer service across all channels.
• Resolve customer complaints with empathy and timely follow-up.
• Maintain a clean, organized environment and accurate transactions.
• Collaborate with teams to enhance customer experience.
• Gather customer insights and report trends to management.
• Support sales initiatives and track customer interactions.

Qualifications & Skills

• College Diploma or related qualification.
• Experience in retail, hospitality, or customer-facing roles.
• Excellent verbal and written communication.
• Patient, empathetic, and positive attitude.
• Basic computer literacy and willingness to learn systems.
• Proficiency in Excel and PowerPoint.
• Strong problem-solving and interpersonal skills.

Method of Application

Send your CV and testimonials to:

Email: human.resource@sidai.com

Subject: Customer Assistant

Deadline: 28/11/2025

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