Operations Officer – Private Security Company (Nairobi)

Job Type: Full Time, Onsite | Location: Nairobi | Experience: 3+ years | Field: Security / Intelligence

Job Purpose: Support the Area Manager in overseeing daily operational activities, supervising Area Supervisors, ensuring compliance, and maintaining strong client relationships.

Key Responsibilities:

• Supervise Area Supervisors and ensure compliance with SOPs.
• Monitor daily operations across assigned security sites.
• Track performance metrics and maintain records.
• Conduct routine and ad-hoc site visits.
• Ensure readiness, deployment accuracy, and service quality.
• Manage client communication and handle escalations.
• Support recruitment, onboarding and deployment of guards.
• Oversee duty rosters, leave planning & replacements.
• Participate in disciplinary processes and operational audits.
• Prepare daily, weekly, and monthly operational reports.

Qualifications:

• Diploma or Degree in Security/Business Management.
• Category A riding licence and minimum 3 years riding experience in Nairobi.
• MS Office proficiency.

Apply:
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