Customer Service Officer – Ports & Terminals

Company: DP World

Location: Dar es Salaam, Tanzania

Job Type: Full-time

Responsibilities

• Open and maintain customer accounts.
• Induct customers on DP World online services and new product offerings.
• Respond to enquiries and customer complaints via phone, email, WhatsApp, or social media.
• Provide accurate information and resolutions within time limits.
• Analyze customer needs and report on satisfaction.

Qualifications

• Bachelor’s degree in Business Administration, Communication, Marketing, or related fields.
• Proven customer support experience desirable.
• Strong communication, presentation, and computer skills.
• Ability to multi-task, problem-solve, and work under pressure.

How to Apply

Click here to apply