Front Desk Representative

October 16, 2025 Kenya

Job Type: Full Time, Hybrid
Qualification: Diploma
Experience: Relevant experience required
Location: Kisumu, Mombasa, Nairobi, Nakuru
Job Field: Administration / Secretarial

Job Summary

We are looking for a pleasant and professional Front Desk Representative to handle all receptionist and clerical duties at the front desk of our main entrance. As the face of the company, you will be responsible for making a strong first impression on visitors and ensuring they feel welcomed and valued.

The ideal candidate will have a friendly and approachable personality, while being attentive, organized, and disciplined. You should be capable of addressing guest inquiries and complaints efficiently, maintaining a high standard of customer service.

Responsibilities

  • Keep the front desk tidy and well-stocked with all necessary materials (pens, forms, paper, etc.)
  • Greet and welcome guests warmly
  • Answer questions and address complaints courteously
  • Handle all incoming calls and route them appropriately
  • Receive and distribute letters, packages, and other correspondence
  • Prepare outgoing mail and parcels
  • Check, sort, and forward emails
  • Monitor and order office supplies when necessary
  • Maintain accurate records and files
  • Track office expenses and operational costs
  • Perform other administrative tasks such as travel arrangements and scheduling

Requirements

  • Proven experience as a front desk representative, receptionist, or similar role
  • Familiarity with office equipment (e.g., fax machines, printers, scanners)
  • Knowledge of office management and basic bookkeeping
  • Proficiency in English (both spoken and written)
  • Strong computer skills, especially in MS Office (Word, Excel)
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Good problem-solving skills
  • Customer service-oriented mindset
  • Minimum education: High School Diploma (additional qualifications are an advantage)

How to Apply

Interested and qualified candidates should apply through the link below:
👉 Apply Here

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