Job Title: Training & Quality Assurance Manager

Company: Ramada Resort
Job Type: Full-Time
Qualification: Bachelor’s Degree
Experience: 7 years
Location: Tanzania
Job Field: Hospitality / Training / Quality Assurance

About the Opportunity
Ramada Resort is seeking an experienced Training & Quality Assurance Manager to oversee training programs, uphold quality standards, and drive operational excellence across all properties in Tanzania. Candidates with 5-star property experience are preferred.

Key Responsibilities

• Design and deliver comprehensive training programs including onboarding and leadership development
• Conduct training needs analyses and implement learning solutions
• Establish and enforce high-quality service standards across all properties
• Conduct audits, inspections, and mystery guest evaluations
• Develop corrective action plans based on guest feedback and KPIs
• Support SOP development and implementation
• Analyze performance data to drive improvements

Qualifications and Key Skills

• Bachelor’s degree in Hospitality Management, HR, or related field
• Minimum 7 years’ experience in L&D or Quality Assurance in hospitality
• Proficiency in Microsoft Office and Learning Management Systems
• Excellent presentation and communication skills
• Ability to work with multicultural teams
• Strong analytical and leadership skills
• Experience in 5-star properties and African hospitality market preferred

How to Apply:
Send your CV and cover letter to: careers@ramadaresortdar.com
Use subject line: “Training & Quality Assurance Manager – Tanzania”
Application Deadline: 24th November 2025