Nafasi ya Kazi: People & Culture Coordinator – Four Seasons (October 2025)

October 6, 2025


Position: People & Culture Coordinator
Location: Four Seasons Safari Lodge, Serengeti
Job Type: Full-time

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who strive to become better, push ourselves to new heights, and treat each other with respect and care. Our team members worldwide create memorable experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We believe the best way to enable our people to deliver exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we recognize a familiar face, welcome a new one, and treat everyone as we wish to be treated. Whether you work with us, stay with us, live with us, or explore with us, our purpose is to create lasting impressions. We believe life is richer when we truly connect with others and the world around us.

About the Location

Join us deep in the heart of one of the world’s most celebrated wildlife reserves — the Serengeti — where the Big Five roam freely across an untamed landscape.

Our Lodge, perched on elevated platforms and walkways beside a natural watering hole, offers breathtaking views and daily encounters with elephants, lions, and more.

Located in Central Serengeti, just a 45-minute drive from the Seronera Airstrip, our Lodge opened in December 2012 and features:

  • 77 rooms including 12 suites and 5 villas
  • 3 elegant dining venues
  • A Discovery Centre offering insights into the wildlife, culture, and history of the Serengeti
  • Kijana Kids Club
  • A spa with 6 free-standing treatment pavilions
  • Fitness center and dedicated safari experience team

Basic Purpose

Provide administrative and clerical support to the People and Culture Department, assisting employees with HR-related matters. Respond to inquiries efficiently, courteously, and professionally to ensure maximum employee and guest satisfaction while complying with all Four Seasons policies and procedures.

Essential Functions

  • Conduct self in a professional manner at all times, adhering to Four Seasons’ service standards and policies.
  • Maintain a neat, professional appearance and arrive punctually for scheduled shifts.
  • Comply with all employee work rules and standards of conduct as outlined in the Employee Handbook.
  • Coordinate employee transportation and related allowances, ensuring accuracy and adherence to policy.
  • Manage Park Fee services for Lodge employees in collaboration with Finance and relevant authorities.
  • Serve as a confidential resource for employee counseling and conflict resolution.
  • Support the recruitment and onboarding process, including application response, interview scheduling, reference checks, and new hire documentation.
  • Coordinate employee engagement activities such as social, sports, recognition, and wellness events.
  • Prepare communication materials (posters, updates) and highlight events through photos and internal channels.
  • Maintain the Monthly Employee Relations Calendar and oversee engagement initiatives.
  • Inspect employee accommodations regularly to ensure comfort, cleanliness, and readiness for new arrivals.
  • Oversee the upkeep of employee facilities such as the Cafeteria, Recreation Room, Lounge, and Gym.
  • Manage internal communication channels including notice boards and internal discussion platforms.
  • Ensure compliance with the Four Seasons “Lead With Care” Health & Safety Program.
  • Provide administrative support including filing, correspondence, database management, and reporting.
  • Support People & Culture projects and other tasks assigned by the Director of People & Culture.

Non-Essential Functions

  • Provide cross-departmental support during peak periods.
  • Assist with coordination of training programs in the absence of the Learning & Development Coordinator.
  • Participate in Lodge Fun and Connectivity activities to foster a positive culture.
  • Support special projects or initiatives as assigned.
  • Maintain professional relationships with all colleagues and supervisors.
  • May be temporarily assigned to the Arusha logistics office or other locations as required.
  • Ensure all employee areas (cafeteria, entrance, accommodations) meet Four Seasons cleanliness and presentation standards.

Knowledge and Skills

Education:

  • High School Diploma required
  • Additional HR or administrative certification preferred

Experience:

  • Previous administrative or HR/People & Culture experience preferred
  • Hospitality experience is an asset

Skills and Abilities:

  • Excellent communication and interpersonal skills
  • Fluent in English and Swahili (written and spoken)
  • Proficient in Microsoft Office and HR systems
  • Strong organizational skills and attention to detail
  • Ability to handle confidential information discreetly

Number of Employees Supervised: 0
Travel Required: Arusha Offices
Hours Required: Nine-hour shift with one-hour break (schedule may vary based on business needs)
Sponsorship: The company is unable to sponsor work or residency permits for this position

How to Apply

To submit your application for this position, please follow the official link provided below:

APPLY NOW
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