Nafasi ya Kazi: Relationship Manager; Affluent Parastatals – NMB Bank (October 2025)

Position: Relationship Manager; Affluent Parastatals
Number of Positions: 1
Location: Head Office
Job Type: Full-time

🧭 Job Purpose

Responsible for managing strategic relationships with senior public officials within parastatals, driving acquisition and retention efforts, and expanding the bank’s asset and liability portfolio through targeted sales initiatives.

⚙️ Main Responsibilities

Drive growth in assets, liabilities, investment products, and insurance through proactive customer visits, sales activities, and retention strategies.
Build and maintain strategic relationships with Senior Officials in Parastatals, acting as the primary liaison to ensure high customer satisfaction.
Maximize client value by cross-selling NMB products and services tailored to customer needs.
Prepare and review portfolio movement reports, identifying and resolving irregularities.
Ensure adherence to KYC, AML, and other regulatory standards to minimize risk exposure.
Deliver exceptional customer service by promptly resolving queries, complaints, and correspondence.
Collaborate with internal teams to align sales strategies and coach Relationship Officers and Tellers on engaging decision makers.
Maintain a structured call program for assigned clients and prospects with proper documentation and follow-up.
Stay updated on product developments and recommend enhancements for senior parastatal clients.
Organize or recommend quarterly engagement events to enhance NMB’s visibility among parastatal decision makers.
Conduct initial screening of potential clients and maintain accurate documentation.
Maintain in-depth knowledge of bank policies, procedures, and products, adapting to evolving technologies and customer expectations.

🧠 Knowledge and Skills

Strong understanding of bank products, operations, and regulations, especially for Private Banking clients.
Comprehensive knowledge of client needs and ability to develop customized financial solutions.
Excellent client management, networking, and interpersonal skills, especially with senior decision makers.
Sound knowledge of financial and banking products and market trends.
Strong presentation, communication, and negotiation skills.
Analytical and research skills, with the ability to simplify complex information.
Strategic thinker, adaptable to change, and proactive in identifying market opportunities.
High professionalism, integrity, and diplomatic acumen.
Proven leadership and coaching abilities.
Strong credit analysis, decision-making, and financial management skills.
Experience in sales, relationship management, or project management.
Existing networks within government and parastatal organizations are a strong advantage.

🎓 Qualifications and Experience

Bachelor’s Degree in Economics, Business Administration, Banking, Finance, Accounting, Marketing, Statistics, Research, or related fields.
Master’s Degree in a business-related field is an added advantage.
At least 4 years of experience handling Public Sector & Senior Decision Makers.
Experience in Credit Analysis and Appraisal is required.

💡 Additional Information

NMB Bank Plc is an Equal Opportunity Employer committed to diversity and a gender-balanced workforce.
Female candidates and persons with disabilities are strongly encouraged to apply.
NMB Bank does not charge any fee during the application or recruitment process.
Only shortlisted candidates will be contacted.

📅 Important Dates

Job Opening Date: 06 October 2025
Application Deadline: 20 October 2025

📝 How to Apply

To submit your application for this position, please follow the official application link below:
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