Operations Customer Expert (French Speaking)

Position: Operations Customer Expert

Location: Nairobi

Language Requirement: B2 Level French or above

Employment Type: Full Time (Shifts: Day and Night)

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat in French and English.
• Resolve customer complaints with empathy and professionalism.
• Maintain detailed records of interactions, transactions, and feedback.
• Perform data entry and research to troubleshoot customer problems.
• Coordinate with internal teams to improve service efficiency.

Requirements

• Minimum 1 year of experience in Customer Service.
• Degree or Diploma in a related field.
• Exceptional written and verbal communication skills (French & English).
• Sales-oriented approach and ability to learn brand history/products quickly.
• Flexibility to work in a fast-paced environment with rotating shifts.

How to Apply

Interested candidates should apply through the official recruitment link below:

👉 Click Here to Apply Online