Service Centre Manager at KCB Bank – Katoro, Geita

September 26, 2025 Geita

Position: Service Centre Manager
Company: KCB Bank Tanzania
Duty Station: Katoro, Tanzania
Employment Type: Full Time
Posting Date: 25th September 2025
Deadline: 10th October 2025

Job Overview

KCB Bank Tanzania is seeking to recruit a Service Centre Manager for its Katoro branch. The successful candidate will be responsible for driving customer service excellence, ensuring operational efficiency, and maintaining compliance with regulatory and internal policies while leading and developing a high-performing team.

Key Responsibilities

  • Customer Service Management: Drive a customer-centric culture, ensuring high service standards and prompt resolution of customer issues.
  • Operational Leadership: Oversee day-to-day service center operations, ensuring smooth workflows and optimal resource utilization.
  • Risk Management & Compliance: Implement and maintain an effective risk management framework, ensuring adherence to regulatory and internal compliance requirements.
  • Performance & Efficiency: Monitor KPIs and implement strategies to enhance efficiency, productivity, and service delivery.
  • Team Leadership & Development: Provide guidance, coaching, and motivation to staff, fostering a high-performance work environment.
  • Resource Optimization: Ensure efficient allocation and utilization of resources to enhance service delivery while controlling operational costs.

Qualifications

  • Education: Bachelor’s degree from a recognized institution (mandatory).
  • Professional Qualifications: NBAA, CPA (T), or ACCA preferred.
  • Master’s Degree: In a business-related field is an added advantage.
  • Experience: Minimum of 5 years’ relevant experience in banking, operations, or customer service management.
  • Strong leadership, problem-solving, and communication skills.
  • Proven track record in managing teams and achieving operational targets.

Application Process

Interested candidates should apply online through the official KCB Bank careers portal by 10th October 2025.

👉 CLICK HERE TO APPLY

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